Create, communicate and manage knowledge, a knowledge management system has little chance of improving enterprise knowledge sharing. This study proposes that knowledge management km is a critical organizational capability through which it influences firm performance. The effects and the role of information technology on the effects and the role of information technology on knowledge management systems there is an ongoing lively debate about the role that information technology can play for knowledge and skills of librarianship can be applied to knowledge management. Knowledge management, technology, strategy, and competitiveness recent study proposed a learningbased technology strategy with three dimensions proactive technology posture, process adaptation and experimentation, and collaborative technology sourcing. Information technology project coordinator 12 senior worker performs, on a regular basis, professional information technology assignments, which have been. Sep 20, 2016 knowledge management is often associated with information technology but it is an integral part of many organizations. Probably no better or more succinct singleline definition has appeared since. Pdf information technology for knowledge management uwe m. Information management underpins the key activities of planning, analysis, action and, above all, learning and development. The tool the experts use for seeking out this information is a needs assessment. Knowledge management and information technology service page. New knowledge should be captured and stored appropriately for others to access and learn from.
Knowledge management km is a subject that has aroused the interest of many researchers in the last decade, being great part of contributions driven by steps, named km process. On the one hand, information technology is used pervasively in organizations, and thus qualifies as a. The design and implementation of effective knowledge management systems steve morrissey 4 executive summary the field of knowledge management is the study of how firms manage the tacit and explicit knowledge and knowhow their employees have about its products, services, organizational systems and intellectual property. It involves the application of computers and communication technology in the task of information handling. So, while information and data management are certainly very useful, particularly as information sources are growing at exponential rates and with the new focus on big data, it is not synonymous with km. As i showed in the previous sections, knowledge and information are actually quite different, as is tacit and explicit knowledge. Facing complex environments and scarce resources, nonprofits must manage the knowledge resource effectively and efficiently. Information systems can directly influence the knowledge management processes. Before deciding on the type of technology, needs and requirements must be determined. Information technology relatedness, knowledge management. Knowledge managers help the organization increase the efficiency of their. These resources may include tangible investments like computer hardware, software, data, networks and data centre facilities, as well as the staff who are hired to maintain them.
The best way of applying information technology to knowledge management is probably a combination of two factors. Knowledge management, technology, strategy, and competitiveness. Practical data were collected from 206 companies out of 1242 companies by means of a questionnaire. The effects of information technology on knowledge. Knowledge management is responsible for understanding.
It management is the discipline whereby all of the information technology resources of a firm are managed in accordance with its needs and priorities. Elsevier butterworthheinemann linacre house, jordan hill, oxford ox2 8dp. The journal publishes original papers at the forefront of information manage, retrieval, knowledge generation, sharing and management issues. The role of information technology in knowledge management radha k. Barclay managing editor, knowledge praxis philip c. Mit in information and technology transfer, both of which date from the late 1970s, have also contributed to our understanding of how knowledge is produced, used, and diffused within.
This is a shortened version of knowledge management through technology strategy. It is typically used within the context of business operations as opposed to personal or entertainment technologies. Journal of global information technology knowledge management results in improvement of. Information technology and management explores the many different technologies inherent in the field of information technology and their impact on information systems design, functionality, operations, and management. The role of information technology it in knowledge management km, is an essential consideration for any company wishing to exploit emerging technologies. Knowledge management is essentially about people how they create, share and use knowledge, and so no knowledge management tool will work if it is not applied in a manner that is sensitive to the ways people think and behave. The study investigated the three dimensions relationships with plant competitiveness. Information and communication technologies provide the platform for development across economic and other sectors.
Knowledge management km definitions john girard, ph. Introduction knowledge recognized as the only asset could contribute in. Information management, knowledge management, information technology, tacit knowledge, intuition, incentives, risks, reengineering introduction it is commonplace these days to say that knowledge is the most critical asset to be managed. Pdf the role of ict in knowledge management processes.
Knowledge management and information technology core. Developing knowledge of project management principles, concepts and practices. On the one hand, information technology is used pervasively in organizations, and thus qualifies as a natural medium for the flow of knowledge. Knowledge management km refers to a multidisciplined approach to achieving organizational objectives by making the best use of knowledge.
Information technology competency, organizational learning, knowledge management. Understanding the difference between information management. The role of information technology in knowledge management. Is information science in the department of information science faculty of engineering, built environment and information technology university of pretoria november 2003. The principles and practice of knowledge management by martie maria squier submitted in fulfilment of the requirements for the degree of m.
Pdf knowledge management and information technology. The journal takes a broad view of information systems as systems that not only include machines but human beings as well. The role of information technology it in knowledge management km, is an essential consideration for any. The role of information technology in knowledge management is an essential. Information technology it is the use of computers to store, retrieve, transmit, and manipulate data or information. Administrative work in the information technology group.
The purpose of knowledge management is to ensure that the right information is available to the right people. Graduates will be able to effectively apply important terminology, facts, concepts, principles, analytic techniques, and theories in the field of information technology management when analyzing complex factual situations. Journal of knowledge management, international journal of knowledge management, and international journal of knowledge management studies. Information technology tools for knowledge management. Managing knowledge assets can be a challenge, especially in the construction industry, where shortterm working contracts and temporary coalitions of individuals can inhibit knowledge sharing.
Knowledge management and information technology service. The journal is published in both printed and online versions. Information technology plays an important role in enabling these processes across distributed enterprises. However even today, some km systems are little more than information management systems using knowledge as a virtual synonym for information. Business value of information technology is an enduring research question. Knowledge management km is the process of creating, sharing, using and managing the knowledge and information of an organization. Why do we need it for corporates 41 disproportionately high portion of their km effort and resources on technology at the cost of peopleinvolvement or strategic commitment resulting in zero or very. Pdf information technologies for knowledge management.
Role of information technology in knowledge management pdf. Systematic management of people, process and technology knowledge management is a continuous cycle. Knowledge management is the process of capturing, distributing, and effectively using knowledge. Telecommunications 0391 classify work previously included in this series to the information technology management series, 2210, when knowledge of information technology, as defined in this standard, is the paramount requirement necessary to perform the primary duties of the position. Knowledge management and information technology pdf. The illusive relation among information technology and organizational effectiveness performance calls for further research into intermediate organizational. The role of information technology it in knowledge management km, is an essential consideration for any company wishing to exploit emerging technologies to manage their knowledge assets. Most of the information technology management programs are designed to educate and develop managers who can effectively manage the planning, design, selection, implementation, use, and administration of emerging and converging information and. As a scholar and researcher in this field, jikm will no doubt be a useful resource to you, as well as the ideal. Knowledge management, information technology, knowledge management system, sociotechnical system. Information technology and knowledge management financial.
Knowledge codification knowledge transfer spirals tools data management tools data warehouses, data search engines, data modeling, visualization information management tools automated information search and retrieval agents, decision support technologies, executive information systems, document management technologies. Informationprocessing paradigm of knowledge management growing interest in knowledge management stems from the realization that in the knowledge era, organizational knowledge is a strategic corporate asset that needs to be garnered, retained, updated, disseminated and applied to future organizational problems cf. It refers to a multidisciplinary approach to achieve organisational objectives by making the best use of knowledge. The key objectives of knowledge management the vision lab. Emerald journal of knowledge management information. Information and knowledge management 2 data information applied for a purpose. An established discipline since 1991 citation needed, km includes courses taught in the fields of business administration, information systems. This study mainly probes it as a tool which is able to manage, store, and transmit structural knowledge.
This book approaches information management from two key perspectives. Journal of information technology 1 journal of knowledge management 16 journal of management information systems 2 journal of management studies 4. It concepts are pervasive in the current business environment, yet its definition also contains certain intangible aspects. In oneway or another, to improve efficiency and increase productivity, many use knowledge management. From information management to knowledge management. Administrative work in the information technology group, gs2200. Knowledge management is all about applying knowledge in new, previously overburdened or novel situations. The design and implementation of effective knowledge. The elusive link between it and financial firm performance calls for further research into intermediate organizational variables through which it may influence firm performance. To illustrate, theirauf 1999 defines the three components as follows. The role of information technology in successful knowledge management. Knowledge management is often associated with information technology but it is an integral part of many organizations.
The acquisition, processing, storage and dissemination of. How to make information useful organisations need to manage information well and consistently in order to be responsive to the needs of their customers. Yet not many people particularly not practitioners invest very much time in learning about what. Knowledge management km is a process that deals with the development, storage, retrieval, and dissemination of information and expertise within an organization to support and improve its. The principles and practice of knowledge management by. Mit in information and technology transfer, both of which date from the late. Pdf information technology for knowledge management. The following series of tools and techniques describe how knowledge management can enable people to find information and knowledge more effectively. The role of information technology in successful knowledge. It is considered to be a subset of information and communications technology ict.
Knowledge management is the name of a concept in which an enterprise consciously and comprehensively gathers, organizes, shares, and analyzes its. They can also indirectly influence knowledge management by affecting contextual factors such as structure, which, in turn, influence knowledge management. The classic oneline definition of knowledge management was offered up by tom davenport early on davenport, 1994. The survey also found journals that deal exclusively with issues related to km. Pdf the impact of information technology on knowledge. The purpose of the study was to investigate the influence of technology information it on knowledge management practices kmp in jordanian industrial companies jics. Information technology management scientific papers. Information technology as an enabler of knowledge management. Pdf purpose aims to impart new insights into the role of information technology it in knowledge extraction, capture, distribution and. Knowledge management and information technology service page no.
Information processing paradigm of knowledge management growing interest in knowledge management stems from the realization that in the knowledge era, organizational knowledge is a strategic corporate asset that needs to be garnered, retained, updated, disseminated and applied to future organizational problems cf. The impact of information technology on knowledge management practices. The journal publishes original research and case studies by academic, business and government contributors on strategies, tools, techniques. Knowledge of system development lifecycle used for the development of new systems and. The influence of information technology on the knowledge.
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